Refunds & Returns Policy

At Espresso Machines Shop, customer satisfaction is important to us. This Refunds & Returns Policy explains the conditions under which products may be returned, exchanged, or refunded.

Eligibility for Returns

A return may be requested if the item was received damaged or defective, if the incorrect or incomplete item was delivered, or if the product is unused, in its original condition, and in its original packaging. All return requests must be made within seven (7) days of receiving your order.

Non-Returnable Items

The following items are not eligible for return: used or installed espresso machines, products damaged due to misuse or improper handling, items returned without original packaging or accessories, clearance or promotional sale items, and consumable products such as coffee beans, cleaning chemicals, and filters.

Condition of Returned Items

To qualify for a return, the product must be unused and in resalable condition. All original accessories, manuals, and packaging must be included. Products that do not meet these requirements may be rejected.

How to Request a Return

To initiate a return, please contact Espresso Machines Shop via email or phone and provide your order number along with the reason for the return. Our team will review your request and, if approved, provide detailed return instructions. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect. We strongly recommend using a trackable shipping service. Espresso Machines Shop is not responsible for lost or delayed return shipments.

Refund Process

Once the returned item is received and inspected, approved refunds will be processed within seven (7) to fourteen (14) business days. Refunds will be issued to the original payment method used during checkout. Shipping fees are non-refundable.

Exchanges

Exchanges are offered only for defective items or incorrect items received. All exchanges are subject to product availability.

Damaged Items

If your order arrives damaged, you must notify Espresso Machines Shop within forty-eight (48) hours of delivery and provide clear photos of the damaged product and packaging. Claims submitted after this period may not be approved.

Cancellations

Orders may be canceled before shipment. Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

Contact Information

For all return or refund inquiries, please contact:

Espresso Machines Shop
Email: [email protected]